Ik: “OK I want you to right-click on your desktop.”
Klant: “OK”
Ik: “Do you see now a pop-up menu?”
Klant: “No!”
Ik: “OK … right click again. Do you see a pop-up menu?”
Klant: “No!”
Ik: “Strange. Can you tell me exactly what you have done till now?”
Klant: “Well …. you told me to write click on my desktop … so I wrote down click on my desk.”
Ik: “…”